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Why are library resources taking a long time to load?

It could be as simple as your browser blocking pop-ups. Most of the databases use pop-ups to function properly, so you’ll want to be sure your browser isn’t blocking them.

Long page loading times could also be caused by a number of other factors, many of which are related to your computer and your physical location when accessing the databases. We recommend contacting the Helpdesk at (770) 538-4774 or helpdesk@brenau.edu. Be prepared to explain what kind of computer you’re using, about how old it is, what browser you’re using, and whether it's up to date.

In addition, if resources are loading slowly at home but not on campus, the problem may be related to your Internet service provider. If the Helpdesk says it's not your computer, browser, or ISP, then contact the library at library@brenau.edu. As a starting point, we’ll need to know which databases you’re using and the amount of time it takes for the pages to load.

Creation date: 9/29/2020 11:03 AM (gwhite@brenau.edu)      Updated: 9/29/2020 11:03 AM ()