Please contact us at 770-538-4774 or helpdesk@brenau.edu if you cannot find your answer below. You can also open a ticket right now by clicking "New Ticket" at the top-right.
Accounting
Accounting Office (7 articles)
-
I have a question about my loans or scholarships
Thursday, December 10, 2015
-
What type of credit/debit cards does Brenau accept?
Updated: Wednesday, January 13, 2021
Admissions
Undergraduate Admissions (6 articles)
-
How Do I Apply To Brenau?
Monday, December 14, 2020
-
How Do I Contact My Advisor?
Monday, December 14, 2020
Financial Aid
Financial Aid Issues (4 articles)
-
How to Complete Financial Aid Agreement
Updated: Tuesday, August 3, 2021
-
Financial Aid / Loan Awards Acceptance for Applicants
Updated: Wednesday, March 4, 2020
IT
Online Learning FAQ (12 articles)
-
Slow Internet / Low Bandwidth Issues
Updated: Tuesday, August 4, 2020
-
What are the technical requirements to take an online course?
Tuesday, July 28, 2020
Accounts and Passwords (13 articles)
-
How do I request access to Slate?
Thursday, March 16, 2023
-
Can My Account Be Reactivated
Saturday, January 8, 2022
Cable TV (1 articles)
-
What are the requirements for watching cable TV?
Updated: Sunday, March 29, 2020
CampusWEB (14 articles)
-
How Do I Login To CampusWEB?
Updated: Friday, December 11, 2020 campusweb recover login id reset password
-
How do I grant my parent or parent(s) acces to CampusWEB?
Updated: Thursday, April 26, 2018 access campusweb guest parent
Canvas (52 articles)
-
Why is are my canvas courses not showing on my dashboard?
Updated: Wednesday, January 4, 2023
-
How To Install Lockdown Browser Extension on Chromebook
Thursday, September 22, 2022
Cellphones and Mobile Devices (9 articles)
-
I am traveling overseas. Is there anything special I need to do to make my cell phone work?
Updated: Tuesday, May 8, 2018
-
If you are an Android user and experience issues during the policy app activation process you can do the following:
Wednesday, November 1, 2017 cell phone
Collegix (1 articles)
-
What is Collegix, Accuterm, CampusWEB, MVQuery and Sentryfile (and how do I get Training)?
Updated: Tuesday, August 30, 2022 campus collegix permissions
Computers (3 articles)
-
How To Update Windows
Wednesday, August 25, 2021
-
USB Stick Flash Drives & External Drives
Updated: Wednesday, September 30, 2020
Computer Labs, Kiosks & Printing (4 articles)
-
Connect to network printer on server.
Updated: Wednesday, April 5, 2023 network printer
-
Where Are Printers For Student Use & What Is The Cost?
Updated: Tuesday, August 3, 2021 color printer printer printer locations
Document Management (1 articles)
-
Preparing for a Computer Replacement
Tuesday, April 23, 2019 backup computer replacement data backup drive file stream google drive new computer save files
Email (42 articles)
-
Can I create a group so I can email multiple people at once?
Monday, April 10, 2023
-
Error: Transfer Your Content is only available to authorized G Suite for Education Accounts
Monday, March 8, 2021
Google Workplace (5 articles)
-
How to access Shared Department Google Drive?
Updated: Monday, July 11, 2022 google google drive shared drive team drive
-
Migrating Google Drive files and folders to department Google Shared Drive?
Wednesday, November 3, 2021 drive folders google migrate shared shared drive team team drive
Hardware (8 articles)
-
Remove Printer
Wednesday, April 5, 2023
-
I'm having issues with my microphone.
Tuesday, June 29, 2021
Internet Access & Networking (12 articles)
-
I'm struggling to get affordable/stable Internet at home, do you have any suggestions?
Updated: Wednesday, March 31, 2021
-
Brenau VPN (Virtual Private Network)
Monday, April 20, 2020 network private virtual virtual private network vpn
IT Security (1 articles)
-
I think my computer might be infected with a virus or malware. What can I do?
Updated: Wednesday, October 5, 2022
Printers/Scanners/MFPs (9 articles)
-
Printing Issues - September 2021 - Rolling Fix
Updated: Friday, October 15, 2021
-
How do I install a driver for my local printer at home or on my desk?
Updated: Wednesday, August 21, 2019
Purchase Request (2 articles)
-
Printer policy Link
Updated: Thursday, July 11, 2019 printer purchase
-
Purchasing Instructions
Updated: Friday, January 3, 2020
Software (55 articles)
-
I'm having trouble typing. Can Windows understand voice commands?
Updated: Monday, May 15, 2023
-
Can I install Grammarly on my Brenau computer?
Friday, January 13, 2023
Technology Classrooms (8 articles)
-
How do I use the ClearTouch devices located around campus?
Thursday, June 23, 2022
-
How do I view MondoPad on my mobile device?
Updated: Friday, March 16, 2018 mobile device mondopad
Telephones (9 articles)
-
International Calling from my Brenau Vonage account
Updated: Monday, March 7, 2022
-
How Do I Hook Up My Telephone When I Change Offices
Thursday, August 5, 2021
Websites (21 articles)
-
I've been given permissions to edit a page on the Intranet, what do I do now?
Thursday, April 20, 2023
-
I have a marketing request or a change needed for the public Brenau website (brenau.edu)
Updated: Wednesday, September 22, 2021 brenau website marketing
Zoom (3 articles)
-
How to manage your Zoom webinar
Wednesday, March 23, 2022
-
Play chime when people join my Zoom meeting
Wednesday, November 18, 2020
Library
Ask A Librarian (Frequently Asked Questions) (6 articles)
-
How can I request the purchase of a library resource for my students?
Tuesday, September 29, 2020
-
Why are library resources taking a long time to load?
Tuesday, September 29, 2020
OpenAthens (1 articles)
-
OpenAthens Replacing EZproxy
Thursday, August 6, 2020
Registrar
Transcripts (2 articles)
-
My account is disabled after taking time off or not attending at my scheduled start date. How can I re-activate my account?
Updated: Friday, April 3, 2020
-
How do I order or request official transcripts?
Updated: Monday, May 10, 2021 order registrar transcripts
canvas (12)
email (9)
campusweb (6)
google (5)
software (4)
access (3)
drive (3)
network (3)
printer (3)
registrar (3)
View all ...
team drive (3)
adobe (2)
android (2)
apple (2)
books (2)
cell phone (2)
collegix (2)
computer (2)
format (2)
forms (2)
formstack (2)
google docs (2)
google drive (2)
powerpoint (2)
remote (2)
share (2)
shared (2)
shared drive (2)
tuition (2)
upgrade (2)
wireless (2)
.heic (1)
.pdf (1)
1098t (1)
1098-t (1)
accounts (1)
accuterm (1)
acrobat (1)
acrobat dc pro (1)
adp (1)
announcement (1)
apple photo (1)
backup (1)
brenau website marketing (1)
businessoffice (1)
calendar (1)
campus (1)
campus work computer (1)
captioning (1)
chat (1)
cheating (1)
classes (1)
classroom (1)
color printer (1)
computer remotely (1)
computer replacement (1)
conference (1)
convert (1)
data backup (1)
delegates (1)
discussion board (1)
download (1)
download problem (1)
drive file stream (1)
ems (1)
endnote (1)
ethernet (1)
flash (1)
folders (1)
forget (1)
form (1)
google meet (1)
googlemeet (1)
grades (1)
guest (1)
heic (1)
install (1)
internet (1)
ios (1)
iphone (1)
it tech (1)
keyboard (1)
lockdown browser (1)
login (1)
mapping (1)
meet (1)
microsoft (1)
microsoft office (1)
microsoftoffice (1)
migrate (1)
mobile device (1)
mondopad (1)
monitor (1)
network printer (1)
new computer (1)
non-employee (1)
notification (1)
num lock (1)
number keypad (1)
number lock (1)
number pad (1)
num-lock (1)
office (1)
office365 (1)
order (1)
parent (1)
password (1)
past perfect (1)
payment (1)
pdf (1)
permissions (1)
powerpoint unstable (1)
powerpoints (1)
previous courses (1)
printer locations (1)
printing (1)
private (1)
purchase (1)
quiz (1)
recover login id (1)
refund (1)
registration (1)
remote access (1)
remote desktop connection (1)
remote gateway (1)
remotely (1)
requirements (1)
reset (1)
reset password (1)
respondus (1)
roster (1)
save files (1)
sentryfile (1)
snag it (1)
speakers (1)
speed (1)
speed grader (1)
speedgrader (1)
staff computer remotely (1)
student (1)
support (1)
sync (1)
taxes (1)
team (1)
technology (1)
text software (1)
transcripts (1)
tuition statement form (1)
ung (1)
unstable (1)
usb (1)
video (1)
virtual (1)
virtual private network (1)
voice mail (1)
voice over (1)
voicethread (1)
vpn (1)
welcome (1)
wi-fi (1)
windows 10 (1)
windows 7 (1)
windows upgrade (1)
youtube (1)
z: drive (1)