Please contact us at 770-538-4774 or helpdesk@brenau.edu if you cannot find your answer below. You can also open a ticket right now by clicking "New Ticket" at the top-right.
Knowledge base
New ticketAccounting
Accounting Office
7
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I have a question about my loans or scholarships
Thursday, December 10, 2015
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What type of credit/debit cards does Brenau accept?
Updated: Wednesday, January 13, 2021
Admissions
Undergraduate Admissions
6
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How Do I Apply To Brenau?
Monday, December 14, 2020
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How Do I Contact My Advisor?
Monday, December 14, 2020
Financial Aid
Financial Aid Issues
4
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How to Complete Financial Aid Agreement
Updated: Tuesday, August 3, 2021
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Financial Aid / Loan Awards Acceptance for Applicants
Updated: Wednesday, March 4, 2020
IT
Online Learning FAQ
12
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Slow Internet / Low Bandwidth Issues
Updated: Wednesday, January 3, 2024
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What are the technical requirements to take an online course?
Tuesday, July 28, 2020
Accounts and Passwords
12
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How do I change my recovery (personal) email for my.brenau.edu?
Updated: Tuesday, August 22, 2023
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How do I request access to Slate?
Thursday, March 16, 2023
Cable TV
1
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What are the requirements for watching cable TV?
Updated: Sunday, March 29, 2020
CampusWEB
11
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How Do I Login To CampusWEB?
Updated: Friday, December 11, 2020 campusweb recover login id reset password
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How do I Grant Others Access to My CampusWEB?
Updated: Wednesday, January 3, 2024 access campusweb guest parent
Canvas
49
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The App you're trying to Install isn't a Microsoft-Verified App error when installing Lockdown Browser
Updated: Wednesday, January 31, 2024
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Lockdown Browser/Canvas/Chromebook error: Invalid Profile - There is a problem with the URL for this exam
Updated: Friday, August 25, 2023
Cellphones and Mobile Devices
8
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How do I add the Brenau email account to my mobile device or cell phone?
Wednesday, January 10, 2024
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I am traveling overseas. Is there anything special I need to do to make my cell phone work?
Updated: Monday, January 8, 2024
Collegix
1
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What is Collegix, Accuterm, CampusWEB, MVQuery and Sentryfile (and how do I get Training)?
Updated: Tuesday, August 30, 2022 campus collegix permissions
Computers
3
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How to Run Windows Updates
Updated: Thursday, January 4, 2024
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USB Stick Flash Drives & External Drives
Updated: Wednesday, September 30, 2020
Computer Labs, Kiosks & Printing
4
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How to Connect to Network Printer on Print Servers
Updated: Thursday, January 4, 2024 network printer
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Where Are Printers For Student Use & What Is The Cost?
Updated: Tuesday, August 3, 2021 color printer printer printer locations
Document Management
1
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How to convert JPG and PNG to PDF
Wednesday, September 13, 2023 jpg pdf png
Email
37
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How can I block an email address so I don't receive further emails from them?
Thursday, June 5, 2025 block spam
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Email Signature Template
Friday, December 6, 2024 email email signature email template signature template
Google Workspace
7
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I am a previous Brenau employee and I need access to a file/email/etc. that was on my Brenau account.
Monday, August 14, 2023
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How can I add the Academic Calendar to my Google Calendar?
Updated: Thursday, July 27, 2023
Hardware
5
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How to Remove a Printer
Updated: Thursday, January 4, 2024
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I'm having issues with my microphone.
Tuesday, June 29, 2021
Internet Access & Networking
14
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I'm having issues with a wireless network outside of Brenau
Updated: Friday, December 15, 2023
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How to clear wireless network settings?
Updated: Thursday, January 4, 2024 brenausecure forget wirerless
IT Security
1
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I think my computer might be infected with a virus or malware. What can I do?
Updated: Wednesday, October 5, 2022
LiveText
1
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I am having trouble with LiveText. What do I do?
Updated: Tuesday, September 12, 2023
Printers/Scanners/MFPs
7
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How do I install a driver for my local printer at home or on my desk?
Updated: Wednesday, August 21, 2019
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Setting up Savin MFP Release codes / Lock print codes
Tuesday, July 30, 2019
Purchase Request
2
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Printer policy Link
Updated: Thursday, July 11, 2019 printer purchase
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Purchasing Instructions
Updated: Friday, January 3, 2020
Software
48
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Adobe Acrobat License Requests
Updated: Wednesday, April 17, 2024
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Microsoft Office 365 MFA
Thursday, April 11, 2024 office365
Technology Classrooms
7
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How do I use the ClearTouch devices located around campus?
Thursday, June 23, 2022
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What equipment is available in a typical technology classroom?
Updated: Wednesday, March 28, 2018 classroom technology
Telephones
9
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International Calling from my Brenau Vonage account
Updated: Monday, March 7, 2022
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How Do I Hook Up My Telephone When I Change Offices
Thursday, August 5, 2021
Training
1
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I'd like an introduction to CampusWEB and other Brenau systems
Wednesday, September 13, 2023
Websites
19
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I'm having issues with Visa Intellilink / Visa Spend Clarity
Thursday, March 6, 2025
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Ho to update Google Chrome
Wednesday, September 11, 2024 google chrome update
Zoom
3
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How to manage your Zoom webinar
Wednesday, March 23, 2022
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Play chime when people join my Zoom meeting
Wednesday, November 18, 2020
Library
Ask A Librarian (Frequently Asked Questions)
6
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How can I request the purchase of a library resource for my students?
Tuesday, September 29, 2020
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Why are library resources taking a long time to load?
Tuesday, September 29, 2020
OpenAthens
1
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OpenAthens Replacing EZproxy
Thursday, August 6, 2020
Registrar
Transcripts
2
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My account is disabled after taking time off or not attending at my scheduled start date. How can I re-activate my account?
Updated: Friday, April 3, 2020
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How do I request official or unofficial transcripts?
Updated: Tuesday, June 27, 2023 order registrar transcripts