Brenau University Helpdesk

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Accounting

Accounting Office (7 articles)

I have a question about my loans or scholarships
Thursday, December 10, 2015
What type of credit/debit cards does Brenau accept?
Updated: Wednesday, January 13, 2021

Admissions

Undergraduate Admissions (6 articles)

How Do I Apply To Brenau?
Monday, December 14, 2020
How Do I Contact My Advisor?
Monday, December 14, 2020

Financial Aid

Financial Aid Issues (4 articles)

How to Complete Financial Aid Agreement
Updated: Tuesday, August 3, 2021
Financial Aid / Loan Awards Acceptance for Applicants
Updated: Wednesday, March 4, 2020

IT

Online Learning FAQ (12 articles)

Slow Internet / Low Bandwidth Issues
Updated: Tuesday, August 4, 2020
What are the technical requirements to take an online course?
Tuesday, July 28, 2020

Accounts and Passwords (13 articles)

How do I request access to Slate? new
Thursday, March 16, 2023
Can My Account Be Reactivated
Saturday, January 8, 2022

Cable TV (1 articles)

What are the requirements for watching cable TV?
Updated: Sunday, March 29, 2020

CampusWEB (14 articles)

How Do I Login To CampusWEB?
Updated: Friday, December 11, 2020 campusweb recover login id reset password
How do I grant my parent or parent(s) acces to CampusWEB?
Updated: Thursday, April 26, 2018 access campusweb guest parent

Canvas (52 articles)

Why is are my canvas courses not showing on my dashboard?
Updated: Wednesday, January 4, 2023
How To Install Lockdown Browser Extension on Chromebook
Thursday, September 22, 2022

Cellphones and Mobile Devices (9 articles)

I am traveling overseas. Is there anything special I need to do to make my cell phone work?
Updated: Tuesday, May 8, 2018
If you are an Android user and experience issues during the policy app activation process you can do the following:
Wednesday, November 1, 2017 cell phone

Collegix (1 articles)

What is Collegix, Accuterm, CampusWEB, MVQuery and Sentryfile (and how do I get Training)?
Updated: Tuesday, August 30, 2022 campus collegix permissions

Computers (3 articles)

How To Update Windows
Wednesday, August 25, 2021
USB Stick Flash Drives & External Drives
Updated: Wednesday, September 30, 2020

Computer Labs, Kiosks & Printing (3 articles)

Where Are Printers For Student Use & What Is The Cost?
Updated: Tuesday, August 3, 2021 color printer printer printer locations
I have an application, which came with my textbook. Can this be loaded on the lab computers?
text software

Document Management (1 articles)

Preparing for a Computer Replacement
Tuesday, April 23, 2019 backup computer replacement data backup drive file stream google drive new computer save files

Email (41 articles)

Error: Transfer Your Content is only available to authorized G Suite for Education Accounts
Monday, March 8, 2021
We want to create a newsletter for our department.
Updated: Monday, November 7, 2022

Google Workplace (5 articles)

How to access Shared Department Google Drive?
Updated: Monday, July 11, 2022 google google drive shared drive team drive
Migrating Google Drive files and folders to department Google Shared Drive?
Wednesday, November 3, 2021 drive folders google migrate shared shared drive team team drive

Hardware (7 articles)

I'm having issues with my microphone.
Tuesday, June 29, 2021
Student computer requirements
Wednesday, January 31, 2018

Internet Access & Networking (12 articles)

I'm struggling to get affordable/stable Internet at home, do you have any suggestions?
Updated: Wednesday, March 31, 2021
Brenau VPN (Virtual Private Network)
Monday, April 20, 2020 network private virtual virtual private network vpn

IT Security (1 articles)

I think my computer might be infected with a virus or malware. What can I do?
Updated: Wednesday, October 5, 2022

Printers/Scanners/MFPs (9 articles)

Printing Issues - September 2021 - Rolling Fix
Updated: Friday, October 15, 2021
How do I install a driver for my local printer at home or on my desk?
Updated: Wednesday, August 21, 2019

Purchase Request (2 articles)

Printer policy Link
Updated: Thursday, July 11, 2019 printer purchase
Purchasing Instructions
Updated: Friday, January 3, 2020

Software (54 articles)

Can I install Grammarly on my Brenau computer?
Friday, January 13, 2023
How to transcribe an existing audio file
Monday, December 5, 2022

Technology Classrooms (8 articles)

How do I use the ClearTouch devices located around campus?
Thursday, June 23, 2022
How do I view MondoPad on my mobile device?
Updated: Friday, March 16, 2018 mobile device mondopad

Telephones (9 articles)

International Calling from my Brenau Vonage account
Updated: Monday, March 7, 2022
How Do I Hook Up My Telephone When I Change Offices
Thursday, August 5, 2021

Websites (20 articles)

I have a marketing request or a change needed for the public Brenau website (brenau.edu)
Updated: Wednesday, September 22, 2021 brenau website marketing
What Is E2Campus?
Wednesday, March 17, 2021

Zoom (3 articles)

How to manage your Zoom webinar
Wednesday, March 23, 2022
Play chime when people join my Zoom meeting
Wednesday, November 18, 2020

Library

Ask A Librarian (Frequently Asked Questions) (6 articles)

How can I request the purchase of a library resource for my students?
Tuesday, September 29, 2020
Why are library resources taking a long time to load?
Tuesday, September 29, 2020

OpenAthens (1 articles)

OpenAthens Replacing EZproxy
Thursday, August 6, 2020

Registrar

Transcripts (2 articles)

My account is disabled after taking time off or not attending at my scheduled start date. How can I re-activate my account?
Updated: Friday, April 3, 2020
How do I order or request official transcripts?
Updated: Monday, May 10, 2021 order registrar transcripts

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